Thank you for choosing Lopshd LLC. We are committed to providing high-quality business menswear for our customers. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure a hassle-free shopping experience.

1. Return Policy

1.1 Return Conditions

  • Return requests must be submitted within 30 days of receiving the product.
  • The product must be in its original, unused condition, with all original packaging, tags, and accessories included.
  • Custom items, sale items, or products marked as “non-returnable” are not eligible for returns.

1.2 Return Process

  1. Submit a Return Request
    • Please contact us via our customer support email or online form and provide the following information: order number, reason for the return, and relevant images (if applicable).
  2. Review and Confirmation
    • Our customer support team will review your request within 1-2 business days and provide further instructions.
  3. Return the Product
    • Customers are responsible for returning the product to the address provided. Please retain the tracking information to ensure the package arrives safely.
  4. Process the Return
    • Replacement items will be shipped promptly upon confirmation, subject to stock availability.

1.3 Shipping Costs

  • The return shipping cost is the responsibility of the customer, except in cases of product defects or shipping errors.
  • For products with quality issues, we will cover the return shipping cost and offer a full refund or replacement.

2. Refund Policy

2.1 Refund Conditions

  • Refunds are applicable for products that meet the return conditions.
  • The refund amount will exclude any original shipping fees paid (if applicable).

2.2 Refund Process

  1. Submit a Refund Request
    • Once the return request is approved, the product must be shipped to the designated address.
  2. Refund Processing Time
    • After the returned product passes inspection, the refund will be processed within 7-10 business days and issued back to the original payment method.

2.3 Special Notes

  • Refunds may be affected if the product is damaged or lost during return shipping. Please use a reliable shipping service.
  • Refunds do not include return shipping fees unless the product has quality issues or a shipping error occurred.